Terms of service

Last updated: 20 May 2026

These Terms of Service ("Terms") govern your access to and use of the website outerhours.eu (the "Site") and any purchase you make through it. Please read these Terms carefully before placing an order. By accessing the Site or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.

 

1. Seller identification

 

  • Trading name: Outerhours
  • Legal entity name: Claudia Corominas Rodriguez
  • VAT / NIF / CIF: 41603248C
  • Contact email: claudia.corominas@outerhours.eu

 

2. Scope and acceptance

 

These Terms apply to all visitors and customers of the Site. By browsing the Site, creating an account, subscribing to our newsletter or placing an order, you accept these Terms in full. If you do not agree, please do not use the Site.

We may modify these Terms from time to time. The version in force at the moment you place an order is the version that applies to that order. We will inform you of material changes by posting them on the Site and updating the "Last updated" date.

 

3. Capacity

 

By placing an order, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have full legal capacity to enter into binding contracts.

 

4. Products

 

Outerhours designs and sells luxury swimwear and fashion items. Product images, colours and descriptions on the Site are intended to give an accurate representation, but minor variations in colour, texture, fit and dimensions may occur due to screen settings, lighting and the artisanal nature of certain items. Stock is limited and availability of any item is not guaranteed until your order has been accepted by us in accordance with Section 6.

 

5. Pricing

 

All prices are displayed in euros (EUR) and include applicable VAT for orders within the European Union. Shipping costs, customs duties and import taxes (where applicable) are calculated separately and shown before you confirm your order.

For shipments to destinations outside the European Union (such as the United Kingdom, the United States, Switzerland, Norway, the United Arab Emirates, Australia and Canada), the customer is the importer of record and is responsible for paying any customs duties, import taxes and clearance fees levied by the destination country. We strongly recommend that you check the import regulations of your country before ordering.

We reserve the right to correct pricing errors at any time before order acceptance. In the event of an obvious pricing error, we may cancel the affected order and refund any amount already paid.

 

6. Order process and contract formation

 

The display of products on the Site constitutes an invitation to treat, not a binding offer. The contract of sale is formed as follows:

  1. You select the items you wish to purchase and proceed to checkout.
  2. You provide your contact, billing and shipping details and select a payment method.
  3. By clicking the "Place order" (or equivalent) button, you submit a binding offer to purchase the items in your basket at the prices indicated.
  4. We will send you an order confirmation by email acknowledging receipt of your order. This acknowledgement is not yet an acceptance.
  5. The contract is concluded when we send you a separate shipping confirmation email confirming that your order has been dispatched. Until that moment, we reserve the right to refuse or cancel any order, in particular in cases of suspected fraud, unavailable stock or obvious errors.

 

7. Payment

 

Payments are processed securely through Shopify Payments and, where applicable, additional payment gateways enabled at checkout (such as PayPal, Apple Pay, Google Pay and major credit and debit cards). Card data is processed directly by our payment service providers and is not stored on our servers.

Your account will be charged at the moment your order is placed. If payment is declined, the order will not be accepted.

 

8. Shipping and delivery

 

Shipping methods, costs and estimated delivery times are shown at checkout and may also be set out in our Shipping Policy. Delivery times are estimates only and run from the dispatch confirmation date. We are not liable for delays caused by carriers, customs authorities or events of force majeure.

Risk of loss or damage passes to you upon delivery of the goods to you or to a third party designated by you (other than the carrier).

 

9. Right of withdrawal (EU consumers)

 

If you purchase as a consumer resident in the European Union, you have the right to withdraw from the contract within 14 calendar days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods, without giving any reason, pursuant to Articles 9 to 16 of Directive 2011/83/EU on Consumer Rights and Articles 102 to 108 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU).

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example a letter sent by post or an email) addressed to:

You may use the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

Effects of withdrawal. If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery costs (excluding any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as the original transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

9.1 Legal exception for sealed hygienic goods (swimwear and intimates)

 

In accordance with Article 16(e) of Directive 2011/83/EU and Article 103(e) of TRLGDCU, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. This exception applies in particular to swimwear, underwear and other intimate items where the protective hygiene strip or seal has been removed, altered or damaged.

To preserve your right of withdrawal for swimwear and intimates, you must return the item:

  • unworn, unwashed and undamaged;
  • with all original tags attached;
  • in its original packaging;
  • with any hygiene strip or seal intact and unbroken.

 

10. Legal warranty of conformity

 

All goods sold by Outerhours benefit from the legal warranty of conformity provided under Directive (EU) 2019/771 and Spanish Royal Legislative Decree 1/2007 (TRLGDCU). The seller is liable for any lack of conformity that becomes apparent within three (3) years from delivery of the goods, in accordance with Article 120 TRLGDCU.

If a product does not conform to the contract, you have the right to have it brought into conformity (by repair or replacement), or to a proportionate reduction in price or termination of the contract, in the circumstances and according to the conditions set out by law. To make a claim, please contact us at claudia.corominas@outerhours.eu with your order number and a description of the defect.

 

11. Returns and refunds

 

For information on how to return an item and obtain a refund or exchange, please refer to our Refund Policy. The Refund Policy supplements but does not limit your statutory rights under Sections 9 and 10 above.

 

12. Limitation of liability

 

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with the use of the Site or any purchase made through it is limited to the price paid for the relevant order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or any other liability that cannot be excluded or limited under applicable law (including the rights of consumers under mandatory consumer protection legislation).

 

13. Intellectual property

 

All content on the Site — including the "Outerhours" name and logo, designs, photographs, illustrations, text, graphics, software, audio and video — is the property of Outerhours or its licensors and is protected by intellectual property laws. You are granted a limited, personal, non-exclusive and non-transferable licence to access and use the Site for personal, non-commercial purposes. Any other use, including reproduction, modification, distribution, public communication or commercial exploitation, requires our prior written consent.

 

14. Newsletter and marketing

 

If you subscribe to our newsletter, you consent to receive marketing communications by email from Outerhours. You may unsubscribe at any time using the link provided in every marketing email. Please see our Privacy Policy for more information on how we process your personal data.

 

15. Force majeure

 

We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, pandemics, supplier failures, transport disruptions or governmental measures.

 

16. Severability

 

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

 

17. Governing law and jurisdiction

 

These Terms and any contract for the sale of goods between you and Outerhours are governed by Spanish law, without prejudice to any mandatory consumer protection rules of the country of your habitual residence.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Girona, Spain, except where mandatory consumer law confers jurisdiction on the courts of your place of residence.

 

18. Out-of-court dispute resolution

 

In accordance with Article 14 of Regulation (EU) No 524/2013, we inform consumers resident in the EU that the European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr/. You may use this platform to submit a complaint, although we encourage you to contact us first at claudia.corominas@outerhours.eu so we can try to resolve any issue amicably.

 

19. Contact

 

For any questions about these Terms of Service, please contact us: